emon Privacy Policy
This page describes what data we collect when you use emon and how we keep that information protected. We at emon collect personal information to verify your identity, process deposits and withdrawals through payment partners such as DANA, e-wallet, mobile banking, and bank transfers (local payment, online payment, e-wallet, mobile banking), settle your bets fairly, and provide customer support. Your data security is fundamental to how we operate.
We are transparent about where your data lives, who we share it with, and what rights you have. This policy covers account registration, payment processing, cookies, third-party processors, and your ability to request access or deletion of your information. Our commitment is to handle your data only as described in this document.
The sections below detail our data practices and your privacy rights on emon.
What Data We Collect on emon
We at emon collect several categories of information when you register and use our platform. Account registration requires your full name, email address, date of birth, phone number, and a username and password. We use this information to verify your identity, comply with anti-money-laundering regulations, and communicate with you about your account.
When you deposit or withdraw on emon, we collect payment method details such as your bank account number (for bank transfers) or e-wallet identifier (for DANA, e-wallet, mobile banking, and other payment partners). We do not store your credit card data; payment processing is handled by our payment partners through encrypted channels. We also collect your betting history, game play records, and account balance to settle your bets accurately and provide account statements.
We collect technical data such as your device type, browser, IP address, and access times. This helps us detect fraudulent activity, maintain platform security, and understand usage patterns. We also collect information about match outcomes, live-dealer game results, and slot spins to verify fair play and settle disputes.
How We Use Your Data on emon
We at emon use your personal data for specific purposes. Identity verification allows us to prevent fraud and comply with legal requirements in the jurisdictions where we operate. Payment processing involves sharing your deposit and withdrawal details with payment partners such as local payment, online payment, e-wallet, mobile banking, local payment, online payment, and your bank (e-wallet, mobile banking, local payment, online payment). These partners process transactions on our behalf and are bound by confidentiality agreements.
We use your betting and game history to settle bets, calculate your account balance, and investigate disputes. If you claim a bet was settled incorrectly, we review your game logs and match data. We also use your information to prevent match-fixing, money laundering, and other prohibited activities. Our compliance team may contact you to verify information or request additional documentation.
We use your email and phone number to send account notifications, payment confirmations, and support responses. We do not send marketing emails unless you have opted in. You can manage your communication preferences in your account settings at any time.
Data Storage and Third-Party Processors on emon
We at emon store your data on secure servers located in multiple jurisdictions. Our primary servers may be outside your region, which means your data may be transferred across borders. We use industry-standard encryption and access controls to protect data in transit and at rest. Our databases are backed up daily and monitored for unauthorised access.
We work with third-party processors who handle specific functions on our behalf. Payment processors (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking) receive your payment details to execute transactions. Email service providers send our communications. Customer support tools log your conversations. Analytics providers help us understand platform usage. All third-party processors have signed data-processing agreements and are prohibited from using your data for their own purposes.
On emon, we do not sell your data to marketers or brokers. We share your information only with processors who assist with account management, payment settlement, and legal compliance.
Cookies and Tracking on emon
We at emon use cookies to keep you logged in and remember your preferences. Session cookies expire when you close your browser; persistent cookies remain on your device for up to one year. You can disable cookies in your browser settings, but this may affect platform functionality.
We use analytics cookies to understand how players navigate our platform, which games are popular, and where we can improve. These cookies do not identify you personally; they track aggregate usage patterns. We do not use third-party tracking pixels or retargeting advertisements.
Your Rights on emon and Data Retention
We at emon recognise your rights to access, correct, and delete your personal data. You can request a copy of all data we hold about you by contacting our support team in English. We will provide this within 30 days. If you notice an error in your account information (such as your phone number or email), you can update it directly in your account settings or request our support team to assist.
You may request deletion of your account and associated data. Once we process a deletion request, your account will be closed and your personal information will be removed from active systems within 30 days. However, we retain transaction records, betting history, and payment details for a minimum of five years to comply with anti-money-laundering and tax regulations. These records are kept in archived systems and are not used for any other purpose.
We retain your data only as long as necessary. Once your account is closed, we keep your information for regulatory compliance and to prevent fraud. If you have a complaint about our data practices, contact our support team. Our services are available only where local law permits. Users in jurisdictions such as Jakarta, Surabaya, Bandung, and Medan are responsible for verifying that their access complies with local regulations.
Policy Updates and Contact Information on emon
We at emon may update this policy to reflect changes in our data practices or legal requirements. Material changes will be announced on our platform and via email to registered users. Your continued use of emon after an update constitutes acceptance of the new policy.
If you have questions about our privacy practices, wish to access your data, or want to request deletion, contact our support team through your account dashboard. We provide support in English and aim to respond within 48 hours. You may also contact us regarding payment methods (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), account security, or data access requests.
- Request your data: Contact support to receive a copy of all personal information we hold about you.
- Update your information: Correct errors in your account profile directly through your account settings.
- Delete your account: Request account closure through support; your data will be removed within 30 days.
- Report a concern: If you believe we have mishandled your data, contact support to escalate the issue to our management team.